These items are 3d printed and not made in factory so they might have small imperfections or might not be exactly the same 100 percent of the time.
The items are delivered in a package usually painted and assembled. If you have any problems with shipping contact me as the post has some delays from time to time. Usual time of delivery is 10-20 days for US and 5-10 for Europe
If the item arrives broken or doesnt arrive at all, i can arrange another one first, then we can talk about refund. i dont offer refunds because you didnt like it or because of small imperfections in the model or paint.